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Terms & Conditions

General Terms & Conditions

By registering and if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PharmData Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'PharmData Ltd', 'PharmData', 'us' or 'we' refers to the owner of the website. Our company registration number is 11263172 (registered in GB). The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


Should you choose to subscribe to PharmData, your usage of the site is subject to the following terms:

Privacy Policy

Version 1.1; updated 11th May 2024

Our Privacy Notice describes the categories of personal data we process and for what purposes.

Introduction and summary

At PharmData we know that your personal data is important to you. That’s why, whenever we use it, we only use what we need to, and we do everything we can to ensure it is appropriately protected. This notice explains the situations where we may process your personal data and the steps we take to protect it.

Updating this notice

PharmData keeps its privacy policy under regular review, and we may make changes to this notice at any time. Depending on the associated processing risks, we will either contact you with the modified terms, or we will post a copy of these on our website. Any changes will take effect 7 days after the date of our email, or the date on which we post the modified terms on our website, whichever is sooner. Please ensure you regularly check our website for any updated use of your personal data, alongside contact information in the event you have any further queries.

Who we are

PharmData is the trading name for PharmData Limited (company number 11263172, registered address Merchants Warehouse, Castle Street, Manchester, England, M3 4LZ. When we say ‘we’ or ‘us’ we mean this company.

This company is part of the wider Bestway Healthcare Group of companies, including Bestway Panacea Holdings Ltd (an English and Welsh registered company with company number 09225479, registered address: Merchants Warehouse Castle Street, Castlefield, Manchester, M3 4LZ). When we say ‘Group’ in this notice, we mean other members of our group of companies, including trading and subsidiary companies of Bestway Panacea Holdings Ltd (an English and Welsh registered company with company number 09225479, registered address: Merchants Warehouse Castle Street, Castlefield, Manchester, M3 4LZ) and its trading and subsidiary companies.

How you can contact us

By email:

[email protected]

If you specifically want to contact our Data Protection Officer, you can do so by emailing [email protected]. Alternatively, you can write to them at:
Data Protection Officer
Merchants Warehouse
Castle Street
M3 4LZ

How we use your personal data

PharmData’s use of personal data will depend how you interact with us and the specific services you’ve requested. Some examples of specific data use are listed below for your information:

Who we share your personal data with

In the previous section we described instances where we share your personal information with others. There are also other third parties that we use to help us deliver and improve our services to you. In this section, we have summarised the categories of third parties who we may share your data with.

Where we process your personal data

We may need to transfer your information outside the UK to service providers, agents, and subcontractors in countries where data protection laws may not provide the same level of protection as those in the European Economic Area.  Where this happens, we agree specific safeguards and assurances in our contracts with those providers to ensure there are appropriate controls in place to protect your data. Where necessary, we also ensure we have conducted a full Transfer Risk Assessment alongside any necessary contractual obligations. This is an area of legislation that is subject to change, so we always ensure we are fully up to date with updates from the UK Government, the Information Commissioner’s Office, and the European Commission.

Your privacy rights and how to exercise them

Under data protection laws, you have the following rights:

To make a subject access request, or to exercise any other data subject rights, you can contact us using the information provided in this notice.

It is free to exercise your privacy rights and we will respond to any request as quickly as we can. Under current data protection laws, we have 30 days to respond to any request, unless an exemption applies. We will contact you as soon as we can where we are applying an exemption, which may extend the time we have to process your request.

Children’s data and safeguarding

PharmData will never knowingly process personal data related to children for any purpose other than in the following rare circumstances:

There may be occasions where it becomes necessary to safeguard individuals, either from others or themselves. We always take any decision around sharing data of this nature with other authorities or bodies incredibly seriously, and we ensure that our internal policies also reflect this. Data protection laws are still applicable, and, in serious cases, the sharing of personal data will likely be done using one or more of the following legal bases:

We also have a responsibility to safeguard adults who lack mental capacity under the Mental Capacity Act (2005).

PharmData always weighs up the necessity of sharing any personal data for purposes above and beyond that which the data subject is already aware of and considers whether consent is an available option. Any personal data this is ultimately shared will be done so after internal consideration alongside PharmData’s Data Protection Officer and other senior responsible individuals, and only the minimum amount of information is securely shared.

How long we retain your personal data

PharmData will retain your personal data for as long as we are legally or contractually required to do so, or for a period which is justifiable to meet our business needs. The exact retention period varies depending on the type of information and purpose for use, and our internal policies support this activity.

Marketing and communications

If you have given your consent, or if we believe we have a legitimate interest to do so we may, from time to time, contact you about the products and services we offer.

The marketing we send to you may be tailored to make it more relevant. This is done by analysing the data we hold on you (e.g. services previously used, age, address, previously stated product interests) to create a profile. If you want to receive marketing from us, but do not want this to be tailored then you can object to the profiling as described under "What your privacy rights are and how to exercise them”. Alternatively, unsubscribing from marketing will also cease the profiling activity we conduct.

We may also contact you in the following scenarios, which does not constitute direct marketing:

We will send these communications to you either by email, post – or both – depending on the content and context of the communication. Every marketing communication we send will include instructions on how to opt-out. Some of our communication will be contractual in nature, however if our communication is of a direct marketing nature, you can change your marketing preferences at any time using the contact information provided in this notice.