Terms & Conditions

General Terms & Conditions

By registering and if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PharmData Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'PharmData Ltd', 'PharmData', 'us' or 'we' refers to the owner of the website. Our company registration number is 11263172 (registered in GB). The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the only information stored is session data in order to keep you logged in. No personal information is stored in cookies.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Subscriptions

Should you choose to subscribe to PharmData, your usage of the site is subject to the following terms:

Subscriptions are charged on a monthly basis via direct debit.
Each subscription is personal to the subscriber and is non-transferable.
All subscriptions are processed by the payment processor 'GoCardless' who is a distinct third party to PharmData Ltd.
We do not store any financial data whatsoever.
You are free to cancel your subscription at any time and can do so by contacting us at support[@]pharmdata.co.uk (remove brackets).
Any cancellations will take effect from the month following your cancellation request.
No refunds will be paid for subscription cancellations. This does not affect your statutory rights.
The 'Manager's Dashboard' is a bespoke system and is not included in the base subscription package.

Privacy Policy

1. Introduction and Definitions

Welcome to PharmData.co.uk, a member of The PharmData Network, a niche network of innovative online services for the UK community pharmacy market. The PharmData Network is operated and maintained by or on behalf of PharmData Limited. PharmData Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We value and respect the privacy of everyone who visits a web site within The PharmData Network (“Our Site” and/or “The PharmData Network”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law. Please read this Privacy Policy and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy you must stop using Our Site immediately. This policy covers the processing of Personal Data by PharmData Limited (registered in England & Wales; Company No 11263172) whose registered address (and principal place of business) is at Unit 3 Philippa Way, Leeds, England, LS12 6LS, United Kingdom and its subsidiary and associated group companies (“PharmData”, “We”, “Our” or “Us”). PharmData is committed to protecting the privacy of your personal information whilst striving to provide the very best user experience. We want The PharmData Network to be safe and enjoyable for everyone. Under Data Protection legislation, We have a legal duty to protect the Personal Data We collect from you. If you have any concerns, questions or comments about this Privacy Policy or The PharmData Network you can contact Us using the contact details in paragraph 14 of this Policy. It is important that you read this document in conjunction with Our Site’s Terms and Conditions. In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site

"Cookie" means a small text file placed on your computer by The PharmData Network when you visit certain parts of The PharmData Network and/or when you use certain features of The PharmData Network. Details of the cookies used by The PharmData Network are set out in Our Cookie Policy

"Data” and/or “Personal Data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case it means collectively all the personal data you submit or provide to Us via Our Site. This definition shall, where applicable, incorporate the definition provided in the General Data Protection Regulation (“GDPR”)

“GDPR” means the General Data Protection Regulation (GDPR) ((EU) 2016/679) until GDPR is no longer directly applicable in the UK and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in England and Wales and successor legislation to GDPR.

“User” means anyone singularly or in groups or as part of an organisation that accesses The PharmData Network or related websites and is not an employee or associate of PharmData acting in the course of their employment.

2. Scope of this Policy

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your Personal Data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

3. Your Rights

3.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of Personal Data have been designed to uphold:

3.1.1 the right to be informed about Our collection and use of Personal Data;

3.1.2 the right of access to the Personal Data We hold about you (see paragraph 13);

3.1.3 the right to rectification if any Personal Data We hold about you is inaccurate or incomplete (please contact Us using the details in paragraph 14);

3.1.4 the right to be forgotten – the right to ask Us to delete any Personal Data We hold about you (We only hold your Personal Data for a limited time, as explained in paragraph 5, but if you would like Us to delete it sooner, please contact Us using the details in paragraph 14);

3.1.5 the right to restrict (i.e. prevent) the processing of your Personal Data;

3.1.6 the right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);

3.1.7 the right to object to Us using your Personal Data for particular purposes; and

3.1.8 rights with respect to automated decision making and profiling.

3.2 If you have any cause for complaint about Our use of your Personal Data please contact Us using the details provided in paragraph 14 and We will do our utmost to solve the problem for you. If We are unable to resolve the matter, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. 3.3 If you need further information about your rights, please contact the Information Commissioner’s Office (https://ico.org.uk) or your local Citizens Advice Bureau.

4. The types of Data We collect and how We collect it:

4.1 The Data We collect Depending on your use of Our Site, We may collect some or all of the following personal and non-personal Data (please also see Our Cookie Policy on Our use of Cookies and similar technologies):

4.1.1 name;

4.1.2 company/business name;

4.1.3 contact information such as e-mail addresses and telephone numbers;

4.1.4 IP address;

4.1.5 demographic information such as post code;

4.1.6 web browser type and version;

4.1.7 operating system and a list of URLs starting with a referring site; and

4.1.8 your activity on Our Site and the website you exit to.

4.2 How We collect the Data

4.2.1 Information you provide upon registration: in order to make use of certain services provided through The PharmData Network such as submitting details of a pharmacy, you need to register an Account with Us. When you do so, you will provide Us with information about yourself and you will be able to select how We use your information for marketing purposes. You can update your marketing preferences at any time by following the instructions to amend your details in the Account registration section. We will only use your Data in accordance with your instructions and as set out in this Privacy Policy.

4.2.2 Information you provide upon ordering a product or service from Us: if you order a product or service from Us (for example, a premium subscription plan), you will need to provide certain personal details/Data so that the order can be fulfilled. In some cases, We will direct you to a third-party partner site which will collect this information from you and fulfil your order.

4.2.3 Information you provide upon entering a promotion or competition: if you enter a promotion or competition you will either need to register an Account with Us or provide certain Personal Data which will be used in accordance with the terms of the promotion or competition. 4.2.4 Information you provide when taking part in a poll or survey: if you take part in a poll or survey you will either need to register an Account with us or provide certain Personal Data to Us which We will use in accordance with the terms of the relevant poll or survey.

4.2.5 Demographic and other data: The PharmData Network uses Cookies, web analytics and web logs to collect information about your use of The PharmData Network, information about your computer such as your computer’s IP address and browser type, demographic data and, if you arrived at Our Site via a link from a third-party site, the URL of the linking page. If you have registered an Account with Us, it may also collect your name and email address. The Data collected through Cookies, web analytics and web logs may be transferred to third parties. For more information on how The PharmData Network uses Cookies, see Our Cookie Policy.

4.2.6 Email communications: We use web beacons in Our emails to track the success of Our marketing campaigns. If you open an email from Us, We can see which of the pages of Our Site that you visited. Our web beacons don’t store any information on your computer but, by communicating with Our Cookies on your computer, they can tell Us when you have opened an email from Us. We may keep track of the emails that We send you. We also keep a record of what communications you have selected to receive or not to receive. If you would like to opt out of receiving such emails, please click the “unsubscribe” link in the email and follow the instructions.

5. How We use the Data that We collect:

5.1 All Personal Data is processed and stored securely for no longer than is necessary in light of the reason(s) for which it was collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see paragraph 7 below. 5.2 Our use of your Personal Data will always have a lawful basis, either because you have consented to Our use of your Personal Data (e.g. by registering an Account with Us and/or subscribing to e-mails), because it is necessary for Our performance of a contract with you, or because it is in Our legitimate interests. 5.3 Specifically the Data may be used for the following purposes:

to provide you with services or information that you have requested
to contact you regarding your registered Account with Us
to send you email newsletters
to inform you if you have won a prize
to monitor or improve the performance of, and products and services available through, The PharmData Network
to customise the advertising and content that you see
to monitor compliance with Our Terms and Conditions of Use of The PharmData Network, enforce Our rights and protect the safety of others including investigating and if necessary removing any content about which We receive a complaint
to send you promotional materials, special offers or competitions on Our behalf or on behalf of Our group companies and marketing partners. If you do not want to receive this marketing information you can notify Us of this as part of the registration process. You can stop receiving this information at any time by following the unsubscribe instructions on the correspondence you receive or by amending your marketing preferences
for internal record keeping and to manage your Account
replying to e-mails from you
providing and managing your access to Our Site
for any purpose if we are required to do so by any law or other regulatory or government authority.

5.4 Please note that if you upload or post any content (which includes Data) to The PharmData Network, We may use it in accordance with our Terms and Conditions of Use and it may be viewed and used by others. PharmData accepts no responsibility for this. 5.5 By providing us with your Personal Data, you consent to Us: (a) processing your information as set out in this Privacy Policy and in any other manner you expressly consent to; and (b) processing your sensitive Personal Data. 5.6 You have the right to withdraw your consent to Us using your Personal Data at any time and to request that We delete it. 5.7 We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was collected.

6. Sharing of Personal Data:

6.1 We may share your Data with other companies in our Group (this means our subsidiaries and associated companies) insofar as reasonably necessary for the purposes and on the legal bases set out in this Policy (including marketing purposes). 6.2 We may use third parties to perform certain functions on Our behalf including fulfilling orders, sending emails, organising and managing competitions, promotions, surveys or polls, comment hosting, traffic analysis, data analysis, translation services, audience auditing, and processing payments. These third parties may have access to your Data to perform their services, but any Data used by such parties is used only to the extent required by them to perform the services that PharmData request (unless you give consent to further use). Further, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the GDPR. To request a list of these third parties please contact Us using the details in paragraph 14. 6.3 Aggregate Information: We may share aggregate, non-personally identifiable information, such as demographics and usage statistics, with advertisers, sponsors and other organisations. 6.4 Options to receive marketing information from associated third parties: throughout The PharmData Network you may be given the opportunity to receive marketing information which may be of interest to you from associated third parties. If you elect to receive such information and consent to the sharing of your Personal Data, We share your Personal Data with our associated third parties and they are only permitted by Us to use it for the purpose of providing you with the marketing information you have requested. If you do not want to receive marketing information from associated third parties you can notify Us of this as part of the registration process. You can stop receiving this information at any time by following the unsubscribe instructions on the correspondence you receive or by amending your marketing preferences. 6.5 Products or services offered in partnership with third parties: certain products or services available through The PharmData Network may be provided to you in partnership with a third party. That third party may require you to disclose personal information to them in order to receive such products or services. If you request a product or service offered in partnership with a third party, the identity of the third party will be disclosed to you and (if you have agreed) your relevant Data will be submitted to that third party. The use of your personal information by that third party is subject to its privacy policy and practices and We are not responsible for the same. 6.6 Third-Party Ad Serving Services: We allow third party advertisers to show you advertising on The PharmData Network. We use third-party ad servers who may use cookies to control certain routine advertising concerns such as making sure that you do not see the same ad too many times or that the ads are shown in the format best suited for your browser. Advertising may also be targeted and as such you may be shown ads based on certain demographic information which We may provide (e.g. the size of your organisation or your professional responsibilities). We may also use third party ad servers to enable advertisers to re-target you based on an anonymous but unique profile across a number of unaffiliated websites, a method known as online behavioural advertising. You can find more information about each ad servers’ practices (DoubleClick and Google AdSense) by reviewing their privacy policies. You can find more information or turn off targeting by member companies at YourOnlineChoices UK, https://www.youronlinechoices.com/uk. 6.7 Audience and Traffic Measurement Services: We may use third party services that allow Us to collect anonymous traffic and behavioural information by monitoring anonymous visitor activity. The PharmData Network advertisers, sponsors and/or traffic measurement services may themselves set and access their own cookies on your computer if you choose to have your cookies enabled in your browser. If you do not wish to have cookies enabled please update your device settings. 6.8 In specific circumstances We may have to share your Data with other third parties for their own purposes. Such specific circumstances include, but are not limited to:

For fraud management, We may share information about fraudulent or potentially fraudulent activity on Our Site. This may include sharing Data with law enforcement bodies.
We may be required to disclose your Personal Data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take your privacy into consideration.
We may, from time to time, expand, reduce or sell PharmData and this may involve the transfer of divisions of PharmData, or the whole business, to new owners. Any Personal Data that you have provided will, where it is relevant to any part of PharmData’s business that is being transferred, be transferred along with that part and the new owner or controlling party will, under the terms of this Privacy Policy, be permitted to use that Data only for the same purposes for which it was originally collected by Us.

7. How and where We store your Data:

7.1 We only keep your Personal Data for as long as We need and/or for as long as We have your permission to keep it. 7.2 We primarily store and process your Personal Data in the EU/European Economic Area (“the EEA”) (The EEA consists of all EU member states plus Norway, Iceland and Lichtenstein). If we do transfer your Personal Data outside the EEA it will be because you have consented or because we have a legal reason to do so. Some examples of reasons your data may be processed outside of the EEA include:

Order fulfilment
Payment processing
Technical support services

If your Personal Data cannot be processed within the EEA, we will:

Comply with all other data protection principles
Where possible, process in a country that is on the list of the EU Commissions’ countries that provide adequate protections for the rights and freedoms of data subjects
If the transfer is to the United States of America, use reasonable endeavours to make sure they participate in the Privacy Shield program
Make sure we have assessed the adequacy of protections in all other cases.

7.3 Data security is of vital importance to Us, and to protect your Data We have taken suitable measures to safeguard and secure Data collected through Our Site. Steps We take to secure and protect your Data include:

7.3.1 ensuring all web pages are secure utilising https protocol; ensuring that all Personal Data at registration and login is transmitted in an encrypted form utilising a secure socket layer; using the industry standard AES-256 encryption algorithm to encrypt and store your Data on our hosting providers servers.

8. Links to other websites:

The PharmData Network contains links to a wide variety of other websites and We display advertisements from third parties on The PharmData Network. PharmData has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy of such websites prior to using them.

9. Security/Transmission:

In accordance with Our responsibilities under the GDPR, We adopt appropriate security procedures (suitable physical, electronic and managerial procedures) to seek to safeguard against unauthorised access to your information. (See in particular paragraph 7 above). Please be aware, however, that the transmission of data via the internet is never completely secure. Whilst PharmData has taken all reasonable steps to ensure that the Data you provide will be kept secure from unauthorised access We cannot guarantee the security of your Data as it is transmitted to and from Our Site.

10. Policy changes:

By using The PharmData Network, you agree to the terms of this Privacy Policy, Our Cookie Policy and Our Terms and Conditions of Use. We may amend this Privacy Policy from time to time or as may be required by law. If we do so, we will post an updated version on The PharmData Network and you are deemed to have accepted the revised terms on your first use of The PharmData Network following the alterations.

11. How can you control your Data?

In addition to your rights under the GDPR, set out in paragraph 3 above, when you submit Personal Data via Our Site, you may be given options to restrict Our use of your Data. In particular, We aim to give you controls on Our use of your Data for direct marketing purposes (including the ability to opt-out of receiving e-mails from Us which you may do by unsubscribing using the links provided in Our e-mails and at the point of providing your details and by managing your Account).

12. Your right to withhold information

12.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain Data. 12.2 You may restrict Our use of Cookies. For more information see our Cookie Policy.

13. Accessing your own Data:

You have the right to ask for a copy of any of your Personal Data held by PharmData (where such data is held) by contacting our Data Protection Compliance Manager at the address given in paragraph 14. Under the GDPR no fee is payable and We will provide any and all information in response to your request free of charge.

14. Questions about the PharmData Network and the information we hold about you:

If you have any general questions about The PharmData Network or the information We have collected about you and how We use it, you can contact our Data Protection Compliance Manager, Oliver Staunton, at our registered business address. He can also be contacted by e-mail at suppor[email protected] and by telephone on +44(0)7809481903.

This version of the Privacy Policy is effective as of 15 July 2018.